Concerns and Complaints

The staff at The Firs do their utmost to ensure that our care, services, attention and Courtesy is provided to all our residents at all times.



We recognise that concerns do occasionally arise, and welcome them being brought to our attention at the earliest possible opportunity.  


Please discuss any concerns you may have with a member of staff as soon as possible.


If you feel the concerns require addressing as a complaint, please ask to see the Registered Manager, Mrs. Ganga Jeyasooriya, who will be pleased to discuss your concerns and advise how they will be addressed.



If you wish to make a formal complaint, please write directly to: 


Mrs Ganga Jeyasooriya - Registered manager

Tower Farm, Tower Road, Little Downham,

Ely, Cambridgeshire, CB6 2TD

Tel: 01353 699 996


If you are not satisfied with the responses of the Registered Manager and staff, or do not feel able to approach them for any reason, please write to:


Mr Kumanan, provider can be contacted at the head office:


Address: 144 Station Road, Hornchurch, Essex, RM12 6LT


Or call Mrs Kamali, Secretary on 07941583346 or alternatively via email at


Please rest assured that all concerns and complaints brought to our attention will be treated with the highest degree of confidentiality, and will be addressed and responded to as soon as possible. 


You will receive a written acknowledgement by return (five working days), and a full response within three weeks.